Return & Refund Policy

Return & Refund Policy

At Muscle Prime USA, customer satisfaction is our top priority. We strive to ensure that every product you purchase from us is of the highest quality. If you face any issues with your order, this Return & Refund Policy explains how we can help.

1. Eligibility for Returns

You can request a return or replacement if:

  • You receive a damaged, defective, or expired product.

  • You receive the wrong product compared to your order.

  • The product is sealed and unused, with original packaging intact.

⚠️ Returns will not be accepted if:

  • The product has been opened, used, or tampered with.

  • The request is made after 7 days of delivery.

  • The issue is due to personal dislike of flavor, taste, or packaging design.

2. Return Process

Contact our customer support team within 48 hours of delivery at:
📧 Email: team.muscleprimeusa@gmail.com
📞 Mobile: +91 9119040365

Please provide:

  • Your order ID

  • Product details

  • A clear photo/video of the issue

Our team will verify the claim and guide you through the return process.

3. Refund Policy

If your return request is approved, you can choose between a replacement product or a refund.

  • Replacement delivery: 5–6 business days

  • Refunds: Processed within 7–10 working days to your original payment method

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or wallet credit

4. Non-Refundable Situations

  • Products bought during special sales, discounts, or promotional offers may not be eligible for return/refund unless damaged or defective.

  • Shipping charges (if applicable) are non-refundable.

5. Exchange Policy

  • Exchanges are possible only if the product is unopened, sealed, and returned within 7 days of delivery.

  • For exchanging a product for another variant, please contact us.

6. Contact Us

For any queries related to returns or refunds, feel free to reach out to us:

📧 Email: team.muscleprimeusa@gmail.com
📞 Mobile: +91 9119040365
🏢 Business Address: 16, Basant Enclave, Maruti Enclave, Phase 2, Agra – 282010, India